STORE POLICY
At Josanne Murer LLC, we are dedicated to providing you with exceptional products and a delightful shopping experience. Our policies are designed to ensure transparency, trust, and your utmost satisfaction. Please take a moment to familiarize yourself with the following guidelines.
ORDERING & PAYMENT
Secure Shopping Experience
Your privacy and security are paramount to us. Our website uses advanced encryption technologies to safeguard your personal information. You can shop with confidence knowing that your data is protected.
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Payment Methods
We accept all major credit cards, PayPal, and other secure payment options to make your purchasing process as convenient as possible. If you have any questions regarding payment methods, please don't hesitate to contact us.
SHIPPING
Processing Time
Each Josanne Murer handbag is meticulously handcrafted. Please allow 3-5 business days for us to process and prepare your order for shipment. This time ensures that every detail meets our high standards of quality.
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Shipping Services
We offer reliable shipping through trusted carriers to ensure your beautiful new handbag arrives safely and promptly. Once your order is shipped, you will receive a confirmation email with tracking information.
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International Shipping
At this time, we do not offer international shipping.
RETURNS & EXCHANGES
All Sales Are Final
Due to the unique, one-of-a-kind nature of our handcrafted products, all sales are final. This policy helps us maintain the exclusivity and integrity of each piece, ensuring that you receive a handbag that is truly special.
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Exceptional Circumstances
If your item arrives damaged or defective, please contact us within 7 days of receipt. We are committed to your satisfaction and will work diligently to find an appropriate solution, whether it be a repair or other accommodation.
PRODUCT CARE
Quality Assurance
Every handbag is carefully inspected before it leaves our studio. We stand by the quality and craftsmanship of our work.
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Care Instructions
To help you maintain the beauty of your Josanne Murer handbag, we include detailed care instructions with your purchase. You can also find this information on our Material Care Guide in FAQ page.
CUSTOM ORDERS
Exclusivity of Designs
Each Josanne Murer handbag is a unique creation. At this time, we do not accept custom orders or replicate past designs. This approach ensures that your piece remains exclusive, reflecting our commitment to individuality and artistry.
CUSTOMER SERVICE
We're Here to Help
Your experience is important to us. If you have any questions, concerns, or need assistance, please reach out:
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Email: info@josannemurer.com
Phone: 619-983-6644
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Our team is available Monday through Friday, 9 AM to 5 PM EST, and we strive to respond to all inquiries within 24 hours.
PRIVACY & SECURITY
Protecting Your Information
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.
TERMS & CONDITIONS
Acceptance of Policies
By placing an order with Josanne Murer LLC, you agree to our store policies as outlined here. We encourage you to review this page periodically for any updates.
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Policy Updates
Our policies may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.
At Josanne Murer LLC, we believe in creating not just exceptional handbags but also lasting relationships with our customers. Thank you for choosing us to be a part of your style journey.